City Retreat B.V.

• Copyright © City Retreat B.V
• Registered: Haarlemmerweg 331-333 (A), 1051 LH, Amsterdam, The Netherlands.
• K.v.K number: 86852760.
• B.T.W number: NL261332570B01
• The platform of the EU Commission for online dispute resolution: Here
• City Retreat b.v does not participate in dispute resolution proceedings before a consumer arbitration board.

Privacy Policy

General

• City Retreat provides its offers via an online platform (referred to as "platform").
• This privacy policy applies to all current and future methods of accessing the platform.

Controller and service provider

Use and disclosure of personal data when making contact

• Personal data provided will only be used for contract processing and technical administration.
• Personal data will not be passed on to third parties unless required by law.

Processor

• Information about the relevant processes used by commissioned service providers is provided.

Your rights

• Right of access
• Right to rectification or erasure
• Right to restriction of processing
• Right to object to the processing
• Right to data portability
• Right to lodge a complaint with a data protection supervisory authority

Collection, processing, and use of personal data

• Personal data collection depends on the usage of the platform.
• Different types of personal data are collected and processed depending on user actions.

Use purely for information purposes

• Aggregated and statistical data about usage behavior is processed.
• Technical data is automatically collected when visiting the website.

Use of services

• Personal data is collected when using City Retreat services, such as registration, saving accommodation, making bookings, and linking user accounts.

Registration

• Minimum personal data recorded during registration includes email address.

Offering accommodation

• Additional data is required for accommodation providers, such as bank details and invoice address.

Booking accommodation

• Additional data is required for users booking accommodation, such as credit card or bank details.

Other voluntary details/user profile

• Users can add additional personal data to their user profiles voluntarily.

Transmission between tenant and provider

• Personal contact details are exchanged once a binding booking is made.

Possibilities for deletion and modification

• Users can view, change, and delete their data in their user accounts.

Legal basis

• The legal basis for processing is the performance of a contract.

Cookies

General information

• Cookies are used to make the platform more convenient for users.

Disabling cookies

• Users can disable the storage of cookies in their browsers.

Use of third-party services and data transmission

• Google Analytics and Facebook features are used, and data may be transferred abroad.

Google Analytics

• Google Analytics is used for web analysis, and IP anonymization is activated.

Google Adwords

• Google AdWords and conversion tracking are used for online advertising.

Google Tag Manager

• Google Tag Manager is used to manage website tags.

Use of LinkedIn/Facebook social plugins

• Social plugins from LinkedIn and Facebook are used.

City Retreat Email, SMS, and Direct Mail Marketing Communications

• By making an inquiry, users agree to receive email or phone communications.
• Email communications are categorised into transactional, informative, and promotional.
• SMS and direct mail communications may also be used.

Security of your data

• Technical and organisational measures are taken to protect user data.

Update of this privacy policy

Cookies

• Our website uses cookies and similar technologies to personalize content, measure ads, and provide a better experience.
• We use cookies that are strictly necessary for the operation of the site.
• For other types of cookies, we require your permission.

You can change or withdraw your consent for cookies at any time.